Refund Policy
Customer satisfaction matters to us. We strive to deliver premium-quality streetwear and apparel that meets our standards and your expectations. This policy outlines the conditions under which refunds may be approved.
By placing an order on our website, you agree to the terms outlined below.
Refund Eligibility
Refunds may be considered under the following circumstances:
Refund approval is subject to verification by the Urbanflaky support team.
Non-Refundable Situations
Refunds May Not Be Approved For
- Change of mind after purchase
- Incorrect size selected by customer
- Damage after delivery due to misuse
- Requests after the eligible return window
- Products marked as non-returnable
- Customized, personalized, or special-order items
- Minor color variations from screen settings
- Items returned without original packaging or tags
Please review product descriptions, size charts, and fit information carefully before placing an order.
Order Cancellation Refunds
Cancellation Before Shipment
If an order is cancelled before dispatch, eligible refunds are processed after successful cancellation confirmation.
Cancellation After Shipment
Shipped orders generally cannot be cancelled. In such cases, you may need to follow the applicable return process after delivery, subject to eligibility.
Damaged, Defective, or Incorrect Products
If you receive a damaged item, a defective product, an incorrect product, or an incomplete order, please contact our support team as soon as possible after delivery.
You May Be Asked to Provide
- Order ID
- Product images
- Packaging images
- Unboxing evidence (where applicable)
This helps our team investigate and resolve the issue efficiently.
Refund Review Process
Request Received
Our support team reviews your refund request.
Verification
Product and order details are verified.
Follow-Up
Additional information may be requested if required.
Decision
Approval or rejection is communicated to you.
Urbanflaky reserves the right to reject refund requests that do not meet policy requirements.
Refund Processing Timeline
Once approved, refunds are typically processed within a reasonable timeframe depending on your payment method. Actual credit timelines may vary based on:
Urbanflaky is not responsible for delays caused by external payment providers after refund initiation.
Refund Method
Approved refunds are generally processed to the original payment method used at checkout whenever possible. Depending on operational requirements and payment provider limitations, alternative refund methods may be offered where permitted.
Cash on Delivery Orders
For eligible Cash on Delivery (COD) refunds, you may be required to provide valid refund account details or alternative payment information as requested by the support team. Refunds are only processed after verification.
Promotional Discounts & Coupon Adjustments
For orders purchased using discount codes, promotional offers, store credits, or special sale pricing, refunds may be adjusted based on the final payable amount after discounts were applied.
Shipping charges, platform fees, or other applicable charges may not be refundable unless required under applicable policies.
Refused Deliveries
If a customer refuses delivery without a valid reason, Urbanflaky reserves the right to review refund eligibility and deduct applicable shipping, handling, or return logistics charges where necessary.
Fraud Prevention
Urbanflaky actively monitors refund activity to prevent abuse, misuse, and fraudulent claims. We reserve the right to:
We Reserve the Right To
- Request additional verification
- Reject suspicious refund requests
- Limit future transactions
- Suspend accounts involved in fraud
Policy Updates
Urbanflaky reserves the right to modify, update, or revise this Refund Policy at any time without prior notice. Continued use of the website constitutes acceptance of the updated policy. Please review this page periodically before placing orders.
Need Assistance?
If you have questions about refunds, order issues, payment concerns, or return eligibility, our customer support team is happy to assist with your request.
Thank you for shopping with Urbanflaky.
Premium Quality. Trusted Service. Made to Stand Out.