Legal · Shipping

Shipping Policy

We're committed to delivering your orders safely, efficiently, and as quickly as possible, working with trusted logistics partners for a smooth delivery experience across India.

By placing an order with Urbanflaky, you agree to the shipping terms described below.

Order Processing

Once an order is placed, our team begins processing it for dispatch. Order processing may include:

Order Verification Quality Checks Packaging Preparation Shipping Partner Allocation

Orders are typically processed within a reasonable timeframe before shipment. Processing times may vary during high-demand sales, new collection launches, festive seasons, public holidays, or unforeseen circumstances. You'll receive shipment confirmation once your order is dispatched.

Shipping Coverage

Urbanflaky ships across multiple locations throughout India. Availability may vary depending on:

Delivery Pin Code Courier Serviceability Regional Restrictions Government Regulations

Certain remote locations may require additional delivery time.

Estimated Delivery Time

Delivery timelines may vary based on:

Customer Location Courier Operations Weather Conditions Public Holidays Local Restrictions High-Volume Periods

Estimated timelines on the website are indicative and should not be considered guaranteed delivery commitments. While we strive for timely deliveries, occasional delays may occur due to factors beyond our control.

Shipping Charges

Shipping charges, if applicable, are displayed during checkout before payment confirmation. Urbanflaky may offer:

Free Shipping Promotions Limited-Time Offers Minimum Order Benefits

Shipping offers may be modified, updated, or discontinued at any time without prior notice.

Order Tracking

Once your order ships, tracking details are shared through the communication channels you provided at checkout. Track your shipment anytime using your tracking link, AWB number, or our Order Tracking page. Please allow some time for tracking to become active after dispatch.

Track Your Order

Delivery Attempts

Our logistics partners may attempt delivery multiple times depending on courier policies. Customers are responsible for:

Accurate shipping information Being available for delivery Responding to courier communication

Failure to accept delivery may result in shipment return procedures.

Incorrect Shipping Information

Customers must ensure all shipping details provided at checkout are accurate. Urbanflaky is not responsible for delays, failed deliveries, or additional logistics costs arising from:

Common Causes

Incorrect addresses
Incomplete address information
Incorrect phone numbers
Unavailable recipients

Additional charges may apply for re-shipment where necessary.

Delayed Deliveries

While we make every effort to deliver within estimated timelines, delays may occur due to:

Weather Disruptions Transportation Issues Regional Restrictions Courier Network Challenges Public Holidays Natural Disasters

Urbanflaky is not liable for delays caused by third-party logistics providers or circumstances beyond reasonable control.

Partial Shipments

In some cases, orders with multiple products may be shipped separately based on:

Product Availability Warehouse Operations Logistics Requirements

Customers will receive shipment updates for dispatched items where applicable.

Lost, Missing, or Damaged Shipments

If your shipment appears lost, damaged, or incomplete upon delivery, please contact our support team as soon as possible.

You May Be Required to Provide

Order ID
Delivery details
Product images
Packaging images
Supporting evidence (where applicable)

Our team will investigate the issue and provide appropriate assistance.

Cash on Delivery (COD)

Cash on Delivery availability may depend on:

Delivery Location Order Value Courier Serviceability Internal Risk Assessment

Urbanflaky reserves the right to enable, restrict, or remove COD availability without prior notice.

International Shipping

International shipping, if offered, may be subject to destination country regulations, customs procedures, import duties, and shipping partner coverage. Additional charges, taxes, or customs duties may apply depending on destination regulations. Customers are responsible for any applicable import-related charges unless otherwise specified.

Refused Deliveries

If a customer refuses delivery without a valid reason, Urbanflaky reserves the right to:

We Reserve the Right To

Deduct shipping & return logistics charges
Restrict future Cash on Delivery orders
Review future purchase eligibility

Force Majeure

Urbanflaky is not responsible for shipping delays or delivery failures caused by events beyond reasonable control, including:

Natural Disasters Floods & Earthquakes Government Restrictions Internet Outages Transport Disruptions Public Emergencies Labor Disputes

Delivery timelines may be affected under such circumstances.

Policy Updates

Urbanflaky reserves the right to update, modify, or revise this Shipping Policy at any time without prior notice. Continued use of the website constitutes acceptance of any updated policy terms. Please review this page periodically before placing orders.

Need Assistance?

If you have questions about shipping, order dispatch, delivery timelines, tracking, or shipment-related concerns, our customer support team is always happy to help with your Urbanflaky order.

Contact Support

Thank you for shopping with Urbanflaky.

Fast Dispatch. Reliable Delivery. Made to Stand Out.